PERSONAL DATA PROCESSING AND PROTECTION POLICY
COMPANY NAME: GETTOURS PERU SAC
RUC: 20615287149
ADDRESS: Pasaje San Gabriel B-15 Retamayoc, San Sebastian, Cusco, Peru.
EMAIL: info@gettoursperu.com | reservations@gettoursperu.com
ARTICLE ONE: DEFINITIONS
- AUTHORIZATION: Prior, express and informed consent of the data subject to carry out the processing of personal data.
- DATABASE: An organized set of personal data subject to processing, whether on physical or electronic media (Customer Database, Supplier Database, etc.).
- PERSONAL DATA: Any information linked to or that can be associated with an identified or identifiable natural person.
- DATA SUBJECT: Natural person whose personal data is being processed (our guests, clients and collaborators).
- PROCESSING: Any operation on personal data, such as collection, storage, use, cross-border transfer or deletion.
- SENSITIVE DATA: Data that affects the privacy of the data subject or whose misuse could lead to discrimination (health, ethnic origin, religious beliefs, etc.). In the tourism sector, this includes specific medical requirements or dietary restrictions.
ARTICLE TWO: GUIDING PRINCIPLES
Gettours Peru SAC guarantees compliance with the principles established in current Peruvian regulations:
- Principle of Purpose: The processing of data is for a legitimate purpose (management of reservations, tours and logistics) duly informed to the data subject.
- Principle of Consent: The processing is only carried out with the prior authorization of the data subject.
- Quality Principle: The information must be truthful, accurate, up-to-date and relevant to the contracted service.
- Security Principle: The necessary technical (SSL certificates, secure servers) and administrative measures are implemented to prevent loss or unauthorized access.
- Principle of Confidentiality: Obligation to keep data confidential, even after the contractual relationship has ended.
ARTICLE THREE: RIGHTS OF THE HOLDER (ARCO RIGHTS)
The data subject has the right to:
- Access: Knowing what information we have in our databases.
- Rectification: To update or correct inaccurate or incomplete data.
- Cancellation: Request the deletion of your data when it is no longer necessary for the authorized purpose.
- Objection: To object to the processing of your data for specific purposes (e.g., unwanted advertising).
ARTICLE FOURTH: PURPOSE OF THE TREATMENT
The information collected by Gettours Peru SAC has the following objectives:
- Operational Management: Process, confirm and fulfill the tourist services purchased (hotel reservations, train tickets, entrance fees to archaeological sites and guide services).
- Direct Communication: Inform about changes in itineraries, security measures or emergency assistance.
- Legal Compliance: Reports to administrative authorities (GERCETUR, SUNAT), tourist police, insurance companies and banking entities.
- Experience Improvement: Conduct satisfaction surveys and, with prior authorization, send offers and benefits from our brand.
ARTICLE FIVE: DATA TRANSFER AND CROSS-BORDER FLOW
For the provision of luxury and high-end services, the holder authorizes that their data be shared with:
- Strategic Suppliers: Hotels, airlines, railway operators and private transport services needed for the tour.
- External Entities: Payment gateways and audit services.
- International Flow: In the event that data storage or processing is carried out through cloud servers located outside of Peru, under international security standards.
ARTICLE SIXTH: PROTECTION OF MINORS
The processing of data concerning children and adolescents at Gettours Peru SAC is strictly for travel security and logistics purposes (insurance, tickets). Parental or legal guardian authorization is mandatory for the processing of this information.
ARTICLE SEVENTH: CONSULTATION AND COMPLAINT PROCEDURE
Data subjects can exercise their rights by sending a formal request:
- Channel: Email to info@gettoursperu.com with the subject "Personal Data Protection".
- Requirements: Attach a copy of your ID/Passport, a clear description of the application, and supporting documents.
- Response Times: Inquiries will be answered within a maximum of ten (10) business days; claims for rectification or deletion, within fifteen (15) business days.
ARTICLE EIGHT: TEMPORARY NATURE AND SECURITY
The data will be stored for the period necessary to comply with legal and accounting obligations (up to 15 years according to tax regulations). Gettours Peru SAC employs current security methods to prevent unauthorized access and guarantee the integrity of your information.
